Returns & Exchanges

At Darkside Records, we want you to be completely satisfied with your sound; if your media is defective or your gear isn't a perfect fit, you can return most items within 30 days of purchase. Please ensure all items are in their original packaging and condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why the item didn't meet your expectations.

• 2.
  Secure Packaging

  Carefully pack the items in their original mailer or a sturdy box to prevent damage during transit, including a copy of your packing slip.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects the returned media or merchandise, we will process your refund or ship your replacement within 3-5 business days.